Koerier Platform is a shipment and delivery platform that connects customers with drivers through dedicated dashboards. Customers can post shipments, while drivers can browse available deliveries, apply for jobs, and get paid upon completion, creating a streamlined and efficient logistics experience.
Category
Saas Product
Duration
3 week
Year
2024
From Delivery
To Coordination.
Simplifying logistics by creating a seamless connection between customers and drivers.
Cynthia Beard
Drivers & customers
“Finding and managing shipments should be faster and easier.”
66%
of logistics users face delays due to poor communication and fragmented delivery systems.
Workflow Research
Studied shipment coordination between customers and drivers to uncover inefficiencies.
Workflow research
User insights
Platform Mapping
Defined separate user journeys for drivers and customers to improve usability.
Personas
Workflow mapping
Task Optimization
Designed streamlined flows for posting shipments, applying for jobs, and tracking deliveries.
User flows
Wireframes
Product Design
Built dedicated dashboards focused on communication, tracking, and operational clarity.
Design system
Dashboard UI
Challenges.
Shipping processes are often inefficient, with customers struggling to find available drivers and drivers lacking a clear, centralized system to discover and manage delivery jobs, leading to delays and poor coordination.
Solution.
Koerier Platform provides dedicated dashboards for both customers and drivers, enabling customers to post shipments and drivers to easily find, apply for, and complete delivery jobs. This streamlines communication, improves efficiency, and ensures a smoother logistics experience.
Approach for Koerier Platform.
The focus was on designing a seamless logistics experience that connects customers and drivers efficiently. The goal was to simplify the process of posting, finding, and managing shipments through clear workflows and dedicated dashboards.
Key Improvements.
Clear and efficient shipment workflow
Dedicated dashboards for customers and drivers
Easy job discovery and application for drivers
Improved transparency and communication
Smooth and user-friendly experience
